Guides for the people who run buildings.

Regulation, out-of-hours operations and what we learn running an AI building manager across flats, offices and stores. New pieces as they are written.

ComplianceOctober 17, 202612 min read
NYC heat season landlord requirements for 2026-27, the rules, the fines and the 2 AM no-heat call
From October 1, 2026, HPD investigates every heat complaint as its own case, so one cold night in a building can mean an inspector at many doors. Here are the rules, what a violation costs, and how to make sure the first no-heat call reaches you, not 311.
Otakar WolfRead the guide
ComplianceOctober 12, 20269 min read
Awaab’s Law and out-of-hours repairs: the deadlines, and where the clock actually starts
Social landlords get 24 hours for an emergency hazard and 10 working days for a significant one. The clock starts when a resident reports it, which is usually at night. We compared the five ways teams cover nights by whether they pick up, timestamp, decide and keep a record.
Otakar WolfRead the guide

NYC heat season landlord requirements for 2026-27, the rules, the fines and the 2 AM no-heat call

Awaab’s Law and out-of-hours repairs: the deadlines, and where the clock actually starts