Question 1

What is Kreedl?

Accepted Answer

Kreedl is the AI building manager for residential and facility management teams. It answers every call, email, text and WhatsApp message from tenants, residents and prospects the moment it arrives - booking viewings, coordinating maintenance and vendors, and handling the everyday requests of running buildings. It is a software product, not an agency or a human answering service.

Question 2

Who is Kreedl for?

Accepted Answer

Kreedl is for property managers, property owners and management companies, facility managers, landlords and hotels - anyone running a larger portfolio with a high volume of resident, tenant, prospect or guest communication. It is used by property teams across New York, London and Prague.

Question 3

How does Kreedl work?

Accepted Answer

- Answers every call and message on one number - after hours and in any language - so no prospect or tenant ever slips through.
- Qualifies prospects - income, household size, pets, timeline and any criteria you set - and sends you a ranked shortlist, so you only do viewings that make sense.
- Resolves recurring tenant questions like Wi-Fi passwords or parking on its own.
- For maintenance, collects the details a technician needs - even a WhatsApp photo or video - and turns them into a clear work order for the right vendor.
- Keeps the context of every repair and order, so questions like “when will the spare part arrive” get an instant answer.
- Gives managers an overview of the whole queue, warranties and failure rates, so you run operations on data.

Question 4

Which channels does Kreedl handle?

Accepted Answer

Phone calls, email, text messages (SMS) and WhatsApp - one AI building manager across every channel, every hour. Residents can even report an issue by sending a photo over WhatsApp.

Question 5

How fast does Kreedl answer?

Accepted Answer

Kreedl picks up calls in about 1 second on average and replies to emails and messages within moments. It is available 24/7 - evenings, weekends and holidays - and can handle any number of calls at once, so nobody ever reaches voicemail.

Question 6

How much can Kreedl resolve on its own?

Accepted Answer

Kreedl resolves every request end to end. Most are handled with zero human time; anything that truly needs a person is passed to the right colleague, fully briefed, so your team never starts from scratch.

Question 7

Does Kreedl replace my team?

Accepted Answer

No. Kreedl handles the calls, messages and coordination a team should not have to deal with, so people can focus on decisions and relationships. Anything that genuinely needs a person is relayed to the right colleague, fully briefed.

Question 8

What if a resident asks something Kreedl does not know?

Accepted Answer

Kreedl escalates the request to the right person with the full context already attached, so no one is ever left without an answer.

Question 9

How does Kreedl handle maintenance requests?

Accepted Answer

A tenant can call, text or send a WhatsApp photo of the issue. Kreedl logs it, dispatches the right vendor with full context and keeps your team informed - routine matters are handled automatically, and anything that needs a person is escalated with the details already attached.

Question 10

Can Kreedl help fill empty units?

Accepted Answer

Yes. Kreedl answers every prospect immediately - after hours, on weekends and holidays - qualifies their interest, pre-screens applicants and books viewings straight into the calendar, so empty units fill faster and your team only meets renters who are ready to move.

Question 11

How long does it take to set up Kreedl?

Accepted Answer

Kreedl is typically live in a few hours, not weeks. During setup it learns your building - house rules, vendors, amenities, your team and your live listings - so it is briefed on the specifics of your property before day one.

Question 12

What languages does Kreedl speak?

Accepted Answer

Kreedl responds in any language a resident or prospect uses. The website is available in English and Czech.

Question 13

How do I get started with Kreedl?

Accepted Answer

Request a demo at www.kreedl.com or email hello@kreedl.com. We will walk your team through Kreedl handling a day’s worth of calls, emails and texts - most teams are live within a few hours.